Frequently asked questions - FAQ'S

Which payment options do I have for my selected tickets or packages?
You can pay by credit or debit card on-line using our secure payment system, providing you are booking at least 3 days before your chosen event. If you are booking closer to the date, or prefer not to shop on-line, we can take your order over the phone on +44 (0)8712881313 . Payment can also be made by electronic bank transfer or cash can be paid directly into our bank account. We will accept cheques, but tickets cannot be dispatched until after the funds have cleared. .

How will I know I have definitely booked my tickets online?
Once you have completed the payment process on-line we will immediately send you a confirmation e-mail and receipt. Unless there is a card or technical dispute, all bookings are final.

Are my details safe online?

Yes. We use Pay Pal to process your card details who are world renowned as industry standard setters of on-line security. This is ensured by use of 128-bit security processing and unique password information that only you have access to. As a further measure we do not retain your credit card details and do not pass any of your personal information on to other companies.

How will my tickets be delivered?

All tickets are dispatched by special delivery post. In the case of same day, or day before, bookings we can arrange for one of our representatives to meet you at the event and give you the tickets in person.

Are my details safe online?

Yes. We use Pay Pal to process your card details who are world renowned as industry standard setters of on-line security. This is ensured by use of 128-bit security processing and unique password information that only you have access to. As a further measure we do not retain your credit card details and do not pass any of your personal information on to other companies.

Do you dispatch tickets abroad?

As long as there is sufficient time between the booking and the event to guarantee delivery, we are happy to deliver tickets overseas. Alternatively we can deliver directly to your hotel in the UK or tickets can be handed over in person by one of our representatives at your chosen event.

Why are some ticket prices higher than their face value?

2getaticket specialises in premium seating, which often means that we can access seats to difficult to obtain sold out events or preferred seating in a specific area of a venue. The prices listed on the website reflect our costs and the market value of the tickets at the time you wish to purchase them.

If I am unable to attend the event I have booked, can I cancel my order?

We do not offer refunds on confirmed purchases. In some circumstances we can try to re-sell the tickets on your behalf – although we cannot guarantee this.

What if the event is rescheduled or cancelled?

If the event you have booked tickets for is rescheduled your original ticket will still be valid for the new date. If the event is cancelled you will receive a refund.

How long before an event do I need to book my tickets?

You can book tickets from as soon as the dates are announced right up until the day of an event. If you are booking on the same day or the day before the event, call us on +44 (0)8712881313 and we will arrange for your tickets to be delivered to you in person at the venue by one of our representatives

Can I get a hotel or hospitality package tailored to my requirements?

We can tailor packages specifically to your needs. This can include hotel accommodation to suit your budget, transport (anything from coaches to limousines) and catering. For a quote please call our customer service team on +44 (0)8712881313

Can I get 2getaticket gift vouchers?

We offer 2getaticket gift vouchers – these can be used to purchase any tickets advertised on the site and are valid for 1 year after the date of purchase. No cash equivalent is offered in exchange for issued vouchers.

Do you buy as well as sell tickets?

We do occasionally purchase tickets from individuals providing they have proof of purchase. Please contact our offices on +44 (0)8712881313 to discuss terms and prices.

How do we contact you?

You can call our customer services team on +44 (0)8712881313 or by email info@2getaticket.com.

Can I book by phone?

Yes. Please call our customer services team on +44 (0)8712881313

The event I am looking for is not listed on your website, can you still help?

Yes. If there is any concert, theatre or sporting event that you are unable to find, please call our customer services team on +44 (0)8712881313 or by email sales@2getaticket.com. We will do our best to help locate the tickets you require.

Go get a ticket!